Legal
Refund Policy
Last updated: June 2026
1. All Sales Are Final
Because our products are sold for laboratory research use only and we cannot resell returned reagents, all sales are final. Refunds and exchanges are only available in the limited circumstances described below.
2. Damaged or Defective Items
If your order arrives with damaged or visibly defective items, email info@marucorelabs.com within 7 days of delivery with your order number and clear photographs of the packaging and product. Approved claims will receive a replacement or full refund at our discretion.
3. Incorrect Items Shipped
If you receive an item different from what you ordered, contact us within 7 days of delivery. We will arrange a replacement of the correct item at no additional cost.
4. Non-Delivery
If tracking indicates a package has not moved for more than 14 business days after shipment, contact us and we will open a carrier investigation. If the carrier confirms the package is lost in transit, we will reship or refund the order.
5. Order Cancellations
Orders may be cancelled for a full refund before payment has been confirmed and the order has entered processing. Once an order has shipped, it cannot be cancelled.
6. Refund Method & Timing
Approved refunds are issued back to the original payment method used at checkout (Zelle, Venmo, or CashApp). Refunds typically appear within 3–7 business days, depending on your payment provider.
7. Non-Refundable
Shipping charges, processing fees, and orders refused or returned due to incorrect addresses or failed verification are non-refundable.